Terms of Service and Refund Policy

1. What the Service is

The AI Campaign Test is a done with you test of your offer through cold email. We set up the sending infrastructure, source the lead data and write a first email sequence. That's the same type of system and process we run for our own clients. You run the campaign, read your replies and handle every conversation that follows.

The purpose of the Service is to find out whether your offer, your market and your messaging work in cold email. It's a test. Its outcome depends on things neither of us fully controls, and it isn't an outsourced sales team.

2. No guarantee of results

We don't guarantee and don't promise any result. That includes deliverability, inbox placement, open rates, reply rates, positive replies, meetings booked, sales, revenue or return on investment.

Results depend on factors outside our control, such as:

• the strength of your offer and your pricing
• the size and quality of your market
• how fast and how well you answer replies
• the timing and buying cycles of your buyers
• the policies and filters of email providers

Any examples, case studies, client results, calculators or estimates you see on our website, in calls or in any material are illustrations only. They aren't a promise or a forecast of your results. A test that shows your offer doesn't work in cold email is a valid outcome of the Service, and it doesn't entitle you to a refund or a credit.

3. Minimum term and billing

The Service is a subscription billed monthly in advance, with a minimum term of 3 consecutive months. By buying, you commit to 3 monthly payments.

After the minimum term, the subscription renews automatically every month until you cancel. Your price depends on the daily sending volume you choose at checkout. If you change your volume later, the new price applies from your next billing date.

4. All payments are non-refundable

Every payment is final. We don't give refunds, partial refunds, prorated refunds or credits for any reason, including:

• results you aren't happy with
• unused time or unused sending volume
• delays during onboarding
• changing your mind
• choosing to stop using the Service

Why: when you pay, we immediately buy domains, set up Microsoft tenants and inboxes, configure DNS records, start warmup and pay for lead data and software for your campaign. These are real costs paid to third parties on day one, and none of them can be returned or reversed.

5. Warmup and launch timing

New domains and inboxes need about 14 days of warmup before they can send at full volume. Warmup is a technical requirement of every email provider, and skipping it damages the infrastructure. It isn't a delay on our side.

Launch dates are estimates. They depend on you completing the onboarding form, attending the setup call and approving your copy and targeting. Delays caused by missing information, late approvals or rescheduled calls don't pause your billing, don't extend your minimum term and don't qualify for refunds or credits.

6. Domains, inboxes and accounts

We buy, configure and manage the domains, Microsoft tenants, inboxes and sending software used for your campaign. They remain our property and under our administration during and after the Service.

When the Service ends, for any reason, we may cancel, reuse or reassign this infrastructure. Any transfer of domains or inboxes to you is at our discretion. It needs a written agreement and may carry a fee, and all outstanding payments must be settled first.

Your lead lists, your copy and your campaign results are yours to keep.

7. Lead data

The Service includes up to 10,000 verified leads per month that match the targeting agreed on your setup call. Lead availability depends on how large your market is and how precise your targeting is. If your market contains fewer reachable contacts than your plan allows, we'll deliver what's available. That isn't a breach of these terms and doesn't qualify for a refund, credit or price reduction.

Lead data comes from third party sources. We verify emails before sending, but we can't guarantee that every contact is accurate, current or reachable.

8. Your responsibilities

You agree to:

• give us accurate information about your company, your offer and your target market
• complete the onboarding form and attend the setup call
• review and approve your copy and targeting before launch
• respond to the replies your campaign generates
• make sure your offer, your claims and the content you approve are truthful and lawful

You're responsible for making sure your outreach complies with the laws that apply to you and to your recipients. That includes anti-spam, privacy and data protection rules such as CAN-SPAM, GDPR and their local equivalents. We may refuse, pause or end any campaign that we reasonably believe is unlawful, misleading or harmful to our infrastructure or reputation, without any refund.

9. Support

Support is provided asynchronously by email and Slack. One-to-one strategy calls beyond the included setup call are optional and billed separately at $150 per hour.

10. Third party platforms

The Service relies on third party providers, including Microsoft, our sending platform and our data providers. We aren't responsible for their outages, policy changes, account restrictions, pricing changes or decisions to suspend accounts or domains. If any of these affect your campaign, we'll make reasonable efforts to fix or replace the affected infrastructure. That doesn't entitle you to a refund or a credit.

11. Cancellation

You can cancel at any time after your third payment by emailing om@rafols.co at least 7 days before your next billing date. Cancellation stops future charges. It doesn't refund any payment already made and isn't prorated. Requests sent before your third payment take effect at the end of the minimum term.

12. Late payments, disputes and chargebacks

If a payment fails, we may pause your campaign until it's paid. If we can't collect a payment within 14 days, we may end the Service and recover the amount owed.

Before you dispute any charge with your bank or card provider, you agree to contact us at om@rafols.co and give us a fair chance to resolve the issue. Opening a dispute or chargeback without doing so breaches these terms. It may lead to the immediate end of the Service and the loss of access to all infrastructure, and we may recover the disputed amount plus any fees and collection costs.

13. Limitation of liability

To the fullest extent allowed by law, Rafols&Co. isn't liable for any indirect, incidental or consequential loss, including lost revenue, lost profits, lost opportunities or damage to reputation. In all cases, our total liability to you for any claim related to the Service is limited to the amount you paid us in the 30 days before the claim arose.

14. Changes to these terms

We may update these terms from time to time. The version published on this page on the date of your purchase or renewal applies to that payment.

15. Governing law

These terms are governed by the laws of [GOVERNING LAW / JURISDICTION]. Any dispute goes exclusively to the courts of [JURISDICTION].

16. Your acknowledgment

By completing your purchase, you confirm that:

• you're buying for a business, not as a consumer
• the Service is a test of your offer, with no guaranteed results
• you commit to a minimum of 3 monthly payments
• all payments are non-refundable because we pay infrastructure costs on day one
• warmup takes about 14 days and isn't a delay
• you're responsible for the lawfulness of your outreach and for handling your replies

17. Contact

Questions about these terms: om@rafols.co